Aci365 Terms and Conditions — Learn about your rights and responsibilities

1General Overview

Aci365 is an online gaming platform built specifically for Bangladeshi players. These Terms and Conditions apply to the aci365.xyz website and all associated services. By using aci365, you agree to be bound by these terms.

Aci365's services are available only to residents of countries and regions where online gaming is legally permitted. It is your responsibility to confirm that using such services is lawful in your area.

Aci365 reserves the right to modify these Terms and Conditions at any time. Users will be notified of any changes via a notice on the site. Continued use of aci365 following any changes will be deemed acceptance of the updated terms.

2Account Register

To create an account on aci365, you must provide accurate and truthful information. Accounts opened with false details may be closed at any time and any deposited funds may be forfeited.

• Each person may only register one account. Multiple accounts are strictly prohibited.
• The name, address, and identity details provided at registration must be accurate.
• You are solely responsible for keeping your account password confidential.
• Accounts must not be shared with or used by third parties.
• Selling, transferring, or renting your account is strictly prohibited.

Aci365 reserves the right to decline any account registration without providing a reason. Additional verification may be requested in cases involving suspicious information or activity.

3Age Verification

Aci365 is strictly for users aged 18 and above. Use of this platform by anyone under 18 is completely prohibited.

Aci365 may request a national ID card, passport, or other government-issued document for age verification at any time. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

4Deposits and Withdrawals

Deposits on aci365 can be made via bKash, Nagad, and Rocket. The minimum deposit amount varies by payment method and is clearly stated on the payment page.

• Deposits are typically credited to your account instantly.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be processed using the same method used for the original deposit.
• Large withdrawals may be held pending KYC verification completion.
• Aci365 reserves the right to suspend withdrawals in the event of suspicious transactions.

Aci365 is fully compliant with anti-money laundering regulations. aci365 reserves the right to report any suspicious financial activity to the relevant authorities.

5Bonuses & Promotions

Aci365 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

• The welcome bonus is available to new members only and may be claimed once.
• The wagering requirement for each bonus is stated separately.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after wagering the required amount.
• Any attempt to claim bonuses using multiple accounts or false information will result in those bonuses being cancelled.
• Bonus offers cannot be used after they have expired.
• Aci365 reserves the right to modify or cancel any bonus offer at any time.

In any dispute regarding bonuses, the decision of aci365 shall be final. That said, we are committed to always making decisions in a fair and transparent manner.

6Gaming Rules

All games on aci365 use third-party certified RNG (Random Number Generator) technology. Every outcome is completely random and unbiased.

• If your internet connection drops during a game, your progress is automatically saved.
• If a game is cancelled due to a technical error, the wager will be refunded.
• In the event of a dispute over a game outcome, server logs will be treated as the definitive record.
• Any attempt to manipulate games or use software to gain an unfair advantage will result in account closure.

For Live Casino games, the dealer's decision and video footage serve as final evidence. For Sports Betting, official results are used.

7Prohibited Activities

The following activities are strictly prohibited on the aci365 platform:

• Opening or operating multiple accounts.
• Operating an account using a false identity or fraudulent information.
• Using automated bots or software to play games.
• Placing artificial bets to meet bonus conditions (bonus abuse).
• Money laundering or any other unlawful financial activity.
• Cheating or colluding with other players.
• Attempting to breach or compromise aci365's systems or security.

8Account Suspension and Closure

Aci365 reserves the right to suspend or close accounts without prior notice in the following circumstances:

• Any breach of these Terms and Conditions.
• Evidence of suspicious or fraudulent activity.
• Failure to submit verification documents.
• At the player's own request (self-exclusion).
• Responsible Gaming concerns.

Users may close their account at any time by notifying the aci365 support team. Before the account is closed, the opportunity to withdraw any valid balance will be provided.

9Privacy and Data Protection

Aci365 places the highest priority on protecting your personal information. Any data we collect is used solely for service delivery, verification, and security purposes.

• Your personal information is never sold to third parties.
• Information may be disclosed to the relevant authorities when required by legal obligation.
• All data is protected with 256-bit SSL encryption.

For more details, visit our Privacy Policy Read the page.

10Responsible Gaming

Aci365 is deeply committed to responsible gaming. We want every player to enjoy our games within healthy, entertainment-focused limits.

• You can set deposit limits, loss limits, and session time limits.
• Self-exclusion feature — allows you to exclude yourself for a set period of time.
• Aci365 will send alerts if signs of gaming addiction are detected.

For more details, visit our Responsible Gaming View the page.

11Complaints Process

If you experience any issue on aci365, please contact our support team first. We aim to resolve all queries within 48 hours.

• Speak directly with our support team via live chat.
• Submit a complaint by email: [email protected]
• Clearly state the subject of your complaint, the date, and any relevant details.

Aci365 takes every complaint seriously and communicates a decision following a fair investigation.

12Changes to Terms & Enforcement

Aci365 reserves the right to update these Terms and Conditions at any time. Users will be given at least 7 days' notice before any significant changes take effect.

If any part of these Terms and Conditions is found to be invalid or unenforceable, all remaining provisions will continue to be fully effective. These Terms and Conditions are governed by the applicable laws of Bangladesh.